Job Title: Beta Program Manager & Quality Assurance Liaison
Location: North America - Foster City, CA
Department: Customer Experience
Reports To: Beta Manager
Sling Media, Inc. is a digital lifestyle products company creating a family of consumer electronics products that are a natural extension of today’s digital lifestyle. The first member of the Sling Media family is the award winning Slingbox™, a device that allows consumers to watch and control their living room television at any time, from any location, via the Internet and a computer, PDA, or mobile phone. Sling Media is located in San Mateo, CA.
Sling Media is currently seeking a full-time Beta Program Manager & QA Liaison. This position reports into the Customer Experience team, reporting directly to the Beta Program Manager. The spirit of the job is two-fold: (1) to manage Beta Programs on a daily basis, and (2) to spearhead special efforts as needed to ensure high quality product development for Sling Media’s customers. The latter responsible will take the form of spearheading cross-functional efforts to resolve particularly challenging issues. The amount of time spent in each of these roles will fluctuate, based on the volume of beta programs during a given quarter.
Responsibilities
Beta Program Management responsibilities include:
- Scope program effort, including timeline & resources (with help from the Beta Program Manager)
- Create and maintain each program’s online database/wiki
- Routinely test products for readiness and alert cross-functional team of flagged items
- Recruit and screen beta applicants
- Coordinate beta equipment fulfillment
- Manage beta feedback:
- Provide Tier 1 support (min.) for all testers
- Host regular bug scrub meetings
- Track all beta issues through to resolution
- Consolidate feedback into reports for cross-team distribution
- Manage all communications with internal and external testers
- Work with cross-functional team to identify show-stoppers and Knowledge Base articles
- Assign ratings to beta testers at the end of each program, based on standard criteria
- Manage beta equipment returns and award fulfillment
- Help manage the beta mailbox
- Assist the Beta Manager with special projects as needed
Quality Assurance Liaison responsibilities include:
- Identify and track key product concerns via hands-on testing, beta programs, and customer care reports
- Drive cross-functional team to resolve these key issues
- Provide Tier 3 support to beta testers/ customers on an as-needed basis across multiple beta programs
Qualifications
- Bachelor's degree or equivalent
- 7+ yrs professional experience involving project management (or similar)
- Excellent verbal and written skills
- Strong organizational skills/ ability to manage multiple projects simultaneously
- Strong analytical skills
- Ability to motivate and work well with technical and non-technical testers
- Cross-functional team management experience a must
- A good understanding of these depts is helpful: Engr, QA, Product Management, Marketing, PR, Legal, and Exec Staff
- Sensitivity to various cultural communication and working styles is helpful
- Ability to work independently
- Avid interest in Sling Media technology and other digital lifestyle products
- Technical familiarity with networking basics and AV equipment
- Must have a working knowledge of MS Office products
- Technical familiarity with basic software engineering practices (e.g. build process)
- Prefer working knowledge of Centercode Beta Management software
- A sense of humor is a big plus
Contact: jobs@slingmedia.com (please reference requisition #200) |
