Slingbox Discontinued Announcement & Frequently Asked Questions (FAQ)

11/9/2020

Effective November 9, 2020, Sling Media’s Slingbox products will be discontinued.

To find a list of the Slingbox models subject to this decision and for additional details, see the Frequently Asked Questions (FAQ) below.

Sling Media will continue to support existing users who remain under warranty.

GENERAL QUESTIONS

Q: How long will my Slingbox continue to work?
A: Slingbox servers will be permanently taken offline November 9, 2022, at which point ALL Slingbox devices and services will become inoperable.

Until then, most Slingbox models will continue to work normally, but the number of supported devices for viewing will steadily decrease as versions of the SlingPlayer apps become outdated and/or lose compatibility.

See SOFTWARE & APPS section below for additional details.
Q: Why is Slingbox being discontinued?
A: Due to technology advances within the TV industry and the ubiquitous nature of streaming devices and services over the past several years, the demand for Slingbox has decreased. As a result, we are focusing our efforts on continuing to develop and enhance innovative products for DISH TV and SLING TV to meet the evolving needs for place-shifted viewing.
Q: Will Slingbox be releasing any new products?
A: No.
Q. Does the Slingbox announcement affect my DISH TV or Sling TV applications or equipment?
A. No. The Slingbox product discontinuation effective Nov. 9, 2022 does not affect any DISH TV and SLING TV applications or equipment.

SOFTWARE & APPS

Q: Will SlingPlayer apps be updated?
A: Some versions of the SlingPlayer app may receive maintenance updates, but there will be no new development work. Outdated or legacy versions of the SlingPlayer apps may be removed from the app stores without notice.
Q: Which SlingPlayer apps have already been discontinued?
A: As of NOVEMBER 9, 2020, the following apps are no longer supported and/or no longer available for download:
  • SlingPlayer (Free) for Android tablets
  • SlingPlayer (Paid) for Android smartphones
  • SlingPlayer for Roku
  • SlingPlayer for Windows Phone
If you already have one of these apps installed, the app may continue to work on that device, but you won’t be able to reinstall or it may stop functioning at some point.
Q. I paid for a Slingbox app, but I can’t download/install it any more.
A. Some paid versions of the SlingPlayer apps are no longer available in the app stores. If you already have a paid app installed, it may continue to function for a limited time. However, no refunds will be issued for any paid app purchases.

WARRANTY

Q: Is my warranty still valid?
A: The Slingbox warranty is for 1 year. If you purchased your Slingbox from an authorized dealer in the United States or Canada and have a copy of the receipt, your warranty will be covered under the original terms and conditions.
Q: My device is broken but I’m outside my warranty period. Can I send in my device for paid repair service?
A: Slingbox does not offer repair services.

HARDWARE & ACCESSORIES

Q: Can I still buy Slingbox products and accessories?
A: Slingbox is not shipping any new product, and most authorized resellers have been out of stock for a couple years. Power adapters may be available by calling customer service.

CUSTOMER SUPPORT

Q: How can I contact customer service?
A: For immediate support, customers still under warranty should call our regular support number at 1-866-974-2570. Please have your device serial number ready.

For all other issues, please take a look at our help section at slingbox.com

PRIVACY & DATA

Q: What will happen to my data?
A: Customer data will be handled in accordance with all applicable laws and regulations.